Service Plan puts "...customers and communities at the heart of everything..."

'Planning and Development Service Seirbheis Dealbhaidh is Leasachaidh 

Service Plan Plana Seirbheis 

2013/17'

The Plan states:

"The Planning and Development Service has drafted a new Service Plan, which describes the Service strategy for the period to May 2017. It is a source of information for the public, Council Members, Service management and staff. This is the strategic document for the Service, outlining the current position and our
main improvement priorities, the impact of these, and how they will be evaluated. It is supported by corporate policies, business and operational plans designed to deliver the Programme for the Highland Council and other key Service objectives...

The draft Service Plan confirms the following vision and mission statement
for the Service:

To be the best Planning & Development Service in Scotland.

‘To promote sustainable economic growth and to safeguard the built and natural
environment of the Highlands’.

In achieving this vision the service will be guided by the Values of the Highland
Council and the following principles:

• Open for business – a “can do” approach
• Team work – support for our staff and partners to achieve excellence
• Customer focus – our customers and communities at the heart of everything
• Innovation – developing best practice
• Continuous improvement - in everything we do.."

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