Why can't the Planning Department realise where they are going wrong?

I read the report on 'engagement' featured in the agenda item below with some trepidation and I do not feel reassured after reading it.  

17. Service Presentation – Approach to Engagement
Taisbeanadh Seirbheis – Dòigh-obrach a thaobh Com-pàirteachas

There is circulated Report No. cpe-29-12 (35kb pdf) dated 26 November 2012 by the Director of Planning and Development outlining the methods, tools and techniques for community engagement used by the Planning and Development Service that accord with the Scottish Community Development Centre’s ten national standards for community engagement.  It highlights a number of current and emerging examples of where the Service is delivering effective community engagement.

The Committee is invited to note the methods of consultation used by the Planning and Development Service.

My main source of difficulty is that I cannot agree with the use of 'charrettes' as an effective form of public engagement.   Then there are all the issues featured on this blog where the public have been let down by the council.  I will not go on it is too depressing.